Customer Service

  1. Identifying and Exceeding Customer Needs

Description:

Here, you’ll follow the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities to gain a valuable customer that continues to want more of what you have to offer.

Objectives/Outcomes:

Our learning objectives for this course are you will be able to:

  • Categorize the customer’s need.
  • Explore to specify customer need.
  • Turn the customer’s need into an opportunity.

Length of Training – 15 minutes

Single User Price – $29.00

Click HERE to enroll.


  1.  Mastering the Telephone: Basic Skills

Description:

Telephones are the primary tool used today for conducting business, so it’s no wonder that to be successful in any business, you must be able to communicate effectively by telephone. This training is designed to help you master fundamental telephone communication and management skills that allow you to be productive while building rapport with your internal and external customers.

Objectives/Outcomes:

After completing this course, you will be able to:

  • Apply three fundamental telephone skills.
  • Place calls on hold, transfer and take telephone messages effectively.
  • Demonstrate appropriate telephone etiquette.

Length of Training – 15 minutes

Single User Price – $29.00

Click HERE to enroll.


  1.  Handling Customer Complaints

Description:

Did you know that many unsatisfied customers don’t even bother to complain? Much more damaging, they simply leave and buy from your competitors. In this course you’ll learn some effective strategies for turning a complaining customer into a corporate advocate.

Objectives/Outcomes:

At the conclusion of this course, you will understand:

  • The customer’s complaint.
  • How to provide an appropriate response.
  • And how to ensure customer satisfaction.

Length of Training – 15 minutes

Single User Price – $29.00

Click HERE to enroll.


  1. Excellence in Customer Service

Description:

When it comes to business, our clients have all too many options. So what can you do to stand out and become their number one choice time and time again? Find out in this course. In this course, you’ll learn all about the CONTACT approach to customer excellence, designed to set you apart from the competition.

Objectives/Outcomes:

After completing this course, you will understand:

  • How to follow the CONTACT approach to providing customer service excellence.

Length of Training – 15 minutes

Single User Price – $29.00

Click HERE to enroll.


  1. Five Steps to Problem Solving and Diffusing Upset Customers

Description:

Here you’ll learn all about the five-step TOTAL approach to customer service while problem-solving and diffusing upset customers. You’ll then be able to apply this information in any customer interaction—be it by phone, email or online chat. This course will cover the best practices of industry leading companies when providing stellar customer service.

Objectives/Outcomes:

After completing this course, you will understand how to:

  • Thank the customer for calling.
  • Offer to help.
  • Treat customers with respect.
  • Apologize for inconveniences.
  • Listen actively to confirm understanding.

Length of Training – 15 minutes

Single User Price – $29.00

Click HERE to enroll.


  1. Is the Customer Always Right?

Description:

Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities. These techniques help you exercise goodwill, cultivate business relationships, market products and services, implement product improvement, increase sales and revenue, and more.

Objectives/Outcomes:

After completing this course, you will understand how to:

  • Determine what to do when the customer isn’t right.
  • Diffuse customer anger and disappointments.
  • And create a win-win outcome for both you and the customer.

Length of Training – 15 minutes

Single User Price – $29.00

Click HERE to enroll.


  1. Stellar Customer Service Best Practices

Description:

This course will cover the best practices of industry leading companies who provide stellar customer service.

Objectives/Outcomes:

After completing this course, you will understand how to:

  • Identify and use the customer’s preferred communication channel.
  • Offer a consistent experience every time, everywhere.
  • Meet and exceed customer expectations.
  • And perform “on stage” every time.

Length of Training – 15 minutes

Single User Price – $29.00

Click HERE to enroll.