Training, training, training
From the new healthcare reform measures to learning how to interview job candidates, Chamber members can enhance their knowledge and skills with a wide range of training programs through September:
Small Business Training Series 2010
sponsored by Fifth Third Bank
The Greater Owensboro Chamber and Workforce Solutions of Owensboro Community and Technical College have partnered to provide a new training series for small business members. Classes cost only $39 per person and are limited to just 12 people each. Register for one class or all five.
Tools for Analyzing Your Sales
Thursday, July 8th
8 - 10 a.m.
OCTC Downtown Campus, Room 14F
Dealing with Team Conflict
Tuesday, July 27th
8 - 10 a.m.
OCTC Downtown Campus, Room 8
1001 Ways to Reward Employees
Tuesday, August 24th
8 - 10 a.m.
OCTC Downtown Campus, Room 8
Conducting an Interview - Do's and Dont's
Tuesday, September 14th
5:30 - 7:30 p.m.
OCTC Downtown Campus, Room 8
Microsoft Office 2007 Overview
Thursday, September 30th
8 - 11 a.m.
OCTC Downtown Campus, Room 14F
Healthcare Reform Workshop
Everything business should know about the Patient Protection and Affordable Health Care Act, more commonly referred to as the "Health Care Reform Bill,” is the focus of a workshop on Thursday, July 15th from 8:30 to 11:30 a.m. at First Baptist Church.
The Chamber is working with the law firm of Wyatt, Tarrant & Combs to present an overview of the new law and how its impact will be felt over the next several years. A panel discussion with medical providers and large and small businesses will be part of the workshop. Don’t miss this very important topic presented from the viewpoint of business. The cost is only $39 per person. Register online here.
Bill Drury Customer Service Workshop
Bill Drury is back with his engaging and entertaining style of stressing the importance of excellent customer service with his “A Passion for Service” workshop on Wednesday, August 11th from 8:30 to 11:30 a.m. at the Advanced Technology Center on the main campus of OCTC. The cost is $89 per person. Register online here.
Some Customer Service facts: 7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact; 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended
